Confirm that the email address is correct, check the spam folder, and wait for the countdown to finish before resending. Do not submit the same request repeatedly.
Homi Technical Support
This page covers common steps for account registration, Gateway connectivity, voice input, and data management. When contacting support, include the app version, device operating-system version, and the steps that produced the issue.
Quick troubleshooting
Confirm that Homi Gateway is running on the computer and the network is available. Then refresh the device list in the app and select the relevant device again.
In iOS Settings, allow Homi to use the microphone and speech recognition. Confirm that the current language is installed on the system, then retry in a quiet environment.
Check photo or camera permissions, file size, and network status. After switching networks, reopen the conversation and upload again. Avoid repeatedly selecting the same failed file.
Accounts and data
Edit or delete content
Community content can be managed from the relevant post or profile page. If you find inappropriate content, use the report and block features. We will handle it according to the community guidelines.
Delete an account
Start account deletion from the profile or settings area in the app and follow the on-screen confirmation steps. You will no longer be able to sign in after deletion. Data that must be retained by law will be deleted or anonymized after the applicable retention period.
Privacy and permissions
You can disable microphone, speech-recognition, camera, and photo permissions at any time in iOS Settings. For detailed data processing information, see the Homi Privacy Policy.
Contact support
Do not send passwords, verification codes, complete access tokens, or other sensitive credentials by email. To help diagnose the issue, include the app version, iOS version, Gateway name, error message, and any necessary screenshots.
Homi Support
Email support
We normally reply within two business days.